How to get support
Got a question or run into an issue? Here is where to look and who to contact.
Where to start
Most questions get answered without waiting on a reply. Here is the fastest path.
1. Browse the Help Center
Our Help Center covers getting started, your account, vehicles, location, and troubleshooting.
2. Reach us from inside the app
Open the menu in the UWAYS app and tap Help to reach our team directly.
3. Still stuck? Contact us
Email info@uways.com or use our contact form, and our team will get back to you within 24 hours.
A few more options
In case none of the above gets you what you need.
Frequently asked questions
Our team typically replies within 24 hours, whether you reach us by email or through the contact form.
Check our sign in troubleshooting guide, or reach out to support if the issue continues.
What's new in Uways
New features, fixes and tips for drivers, straight from the team.
- UPDATE Oct 21, 2026
Never miss a trip alert with the new Uways update
Important trip alerts now get through Focus and Do Not Disturb, and you can set an alarm that rings 30 minutes before pickup, even on silent.
- UPDATE Oct 17, 2026
Eyes on the road: update your trip with Siri
Move your trip to the next step and get directions to the pickup with your voice or the Action Button, without touching the app.
- TIP Oct 16, 2026
3 Home Screen widgets that save you taps
Put your trips, offers and messages on your iPhone's Home Screen and get to them in one tap.
